Case managers are often on the front lines of telemedicine. They have the expertise to provide help to their members, or patients, on managing chronic conditions or treating minor illnesses by phone or virtual online visits.
Telemedicine, or telehealth, is proven to be a cost-effective alternative to traditional doctor office visits. There are various studies that find telemedicine can help lower hospital readmissions and reduce healthcare costs.
An increasing number of health plans across the U.S. are expanding their benefits to include telemedicine services for their members. Plans like Aetna, Anthem, Cigna, Humana, UnitedHealthcare are examples of those offering these services. In fact, 76 percent of health systems have or will be implementing consumer telehealth in some capacity by December 2018.