But, what do seniors really want from their health plans? They want benefits that help them maintain their independence and stay in their own homes. For many seniors, preparing meals after a hospitalization may be difficult. Many don’t have families who are nearby.
What do Members Look for in Supplemental Benefits?
In today’s market you need to ensure you’re providing the best member experience – while keeping an eye on the bottom line.
Members like having a home-delivered meal benefit. In fact, 92 percent of home-delivered meal recipients report this benefit gives them the independence they want.
Nutrition care, in the form of home-delivered meals after a hospitalization or as part of chronic disease management, maximize member outcomes, while reducing healthcare costs.
Nutrition care:
Home-delivered meals can help improve patient outcomes after an acute stay. Members with chronic illnesses will appreciate the ease and convenience that home-delivered meals provide.
Home-Delivered Meals Can Improve Star Ratings
Offering home-delivered meals as a benefit may lead to more satisfied members. This benefit may mean better star ratings for your plan. The Centers for Medicare and Medicaid Services (CMS) will use 2017 star ratings to determine the bonuses it will pay to insurers in 2018.
McKinsey & Co. determined the top three domains that influenced scores. Take a look at how home-delivered meals can help boost your ratings:
Health plans that added post-discharge meals and chronic disease management meals to their supplemental benefits saw a 3:1 return on investment.
Offer your members a benefit that will make your plan standout from the rest!